Privacy & Data Protection Policy
Welcome to Krosha Kulture ("we," "our," or "us"). We appreciate your trust in purchasing our handmade crochet creations. This Privacy Policy details our transparent policies regarding the collection, use, protection, and disclosure of your personal information in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) framework of India.
1. Information We Collect
To process and deliver your handmade orders, respond to your custom design inquiries, and provide tailored customer service, we collect the following information:
- Contact & Identification Details: Full name, phone/WhatsApp number, delivery address with PIN code, and email address.
- Order & Customization Data: Custom color preferences, uploaded reference sketches, notes, order items, and transaction history.
- Technical & Browsing Data: Anonymized device information, browser type, and basic usage analytics to help us optimize your browsing experience.
2. Purpose & Use of Collected Information
We process your personal information strictly for genuine business and operational purposes:
- Fulfilling handcrafted orders, scheduling artisan production, and managing dispatch timelines.
- Sharing parcel tracking details and updates via WhatsApp and email.
- Providing personalized customer support, resolving order queries, and processing return/damage claims.
- Improving our website performance, catalog navigation, and customer experience.
3. Data Sharing & Third-Party Service Providers
We never sell, trade, or rent your personal data to third-party advertisers. We only share necessary customer data with trusted third parties strictly to complete your orders:
- Logistics & Courier Partners: Name, phone number, and delivery address are shared with verified domestic couriers (e.g. Delhivery, Bluedart, India Post) to execute deliveries across India.
- Communication Channels: WhatsApp Business API and secure email servers for customer communications and order confirmations.
- Legal Compliance: If required by Indian law, court order, or governmental authorities.
4. WhatsApp & Communication Privacy
When you interact with our studio via WhatsApp (by submitting inquiries, custom drawing sketches, or cart orders), your chat messages are protected under WhatsApp's end-to-end encryption. Your contact details are stored securely and used solely for direct communication regarding your orders and requests.
5. Cookies and Web Analytics
Our website uses basic session storage and local cookies to remember your shopping cart items, saved favorites, and display preferences. We do not use intrusive tracking cookies. You may disable cookies through your browser settings, though some interactive features (such as cart persistence) may be affected.
6. Data Retention & Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Order records are retained only as long as necessary for tax, accounting, and legal dispute purposes, after which they are safely purged.
7. Your Rights
As a customer, you have the right to request access to your stored personal data, request corrections to inaccurate shipping info, or request deletion of your contact info from marketing lists.
8. Grievance Redressal & Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our support desk: